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FAQs

Frequently Asked Questions

First Time Buyers

What are the different Precious Metals products?
Precious metals are traded in three forms: bars, coins and rounds.

Bars are produced by private mints, can be easily stored and are an easy way to accumulate more metal for your dollar. Common weights range from 1 oz to 100 oz, though smaller and larger may be minted.
Coins come from sovereign mints and carry a face value. They offer a collectibility factor that bars and rounds do not. Common weights range from 1/20 oz to 1 oz, though they may be produced up to 1 kilogram (32.15 oz).
Rounds appear similar to coins, though they have no face value, and can be minted by government or private mints. For the person who is looking for a more competitively priced purchase, a round for this reason may have additional appeal. Common weights range from 1/2 oz up to 5 oz, though smaller and larger may occasionally be minted.

How is the price of Precious Metals determined?
There are two aspects of Precious Metals price that you should know:

Spot is the current market price of the metal, which is always changing (just like a normal stock changing minute-by-minute throughout the day).
Premium is the additional cost of a Precious Metals item above the spot price. This includes cost for fabricaton, distribution and a minimal dealer fee. Rare coins carry a high premium due to collectible value, while rounds and bars carry the lowest premium since they tend to lack collectibility.

When you are looking to buy products strictly for the metal content, it is important to buy your Precious Metals products as close to the current spot price as possible so you can avoid relying on a huge price swing to see a return if you decide to sell your product. When buying numismatic (collectible) products, it is important to understand the ins and outs of the collectibles market to avoid overpaying for an item.

Is there any benefit to opening an online account?
You are welcome to place orders with us over the phone, but opening a secure online account will allow you to place trades faster, track your orders, see when your payments process, track when your package was shipped, and receive notification of special offers.

Should I buy Gold vs Silver right now?
Both Gold and Silver represent extremely valuable means of saving. Silver, however, due to manipulation by central banks, now stands at a ratio of approximately 73:1 Silver vs Gold. In 1980, Gold to Silver ratio closed in to approximately 18:1 Silver vs Gold, based on age old knowledge of 15:1 ratio, that is Silver to Gold availability under the Earth's crust. For this reason Silver has a greater upside or more room to move.

Why should I invest in Precious Metals?
The value of the dollar (and investments attached to the dollar, like stocks and bonds) has been on the decline. Meanwhile, the value of Precious Metals is not dependent on the dollar, and in fact, generally increases when the value of the dollar decreases. Similarily, Precious Metals can never completely lose their value, unlike FIAT currency that historically goes back to its intrinsic value of zero, Gold and Silver account for excessive printing of currency and in the process always represent a store of value.

Where should I store my physical Gold and Silver?
There are several options when it comes to storing your hard assets. You may choose to store your investments at home or in a safe deposit box, but it is really up to the individual on how protective you want to be of your investments. AGAGA has supplies such as air-tite holders and protective boxes that will keep your products safe in either location. We exclusively offer a high-security, private storage facility to our existing clients as an alternative to store your Gold and Silver products, protected by CCTV surveillance cameras, 24/7 monitoring and underground secure storage.

Can I easily sell back my Precious Metals to you?
Owning Precious Metals is in many ways like owning a house, it is a long term investment. But when the time comes to liquidate, AGAGA is here. It is a very simple process to sell back your Precious Metals to us and it can be done very efficiently with the pro's at As Good As Gold Australia. Learn the simple steps to Selling to AGAGA.

Buying From Us

How can I guarantee the products purity and authenticity?
AGAGA only sources products from accredited mints. Most of these products are government backed legal tender. Generally, the products are either stamped with a serial number or designed with a security mint mark that verifies its authenticity from the mint. Some products can even come with an assay card or a certificate of authenticity from the mint. AGAGA only delivers bullion grade products that are listed at 99.9% purity or higher.

How much should I invest into Precious Metals?
That decision is really up to the individual. Most investment professionals recommend 10-20 percent of your assets be in Precious Metals. It is very important to be diversified in Precious Metals, but some global economists are saying that now is the time to be heavier in Gold and Silver.

What is your return policy?
We guarantee your satisfaction at AGAGA. We provide all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to fourteen (14) days from the date on which the customer receives their items. This refund, return and/or exchange policy only applies to customers who notify us by phone within fourteen (14) days from the date on which the customer receives their item and keeps the item in its original packaging. This refund, return and/or exchange policy only applies in circumstances where the item is damaged, tampered with, or not the products you ordered.

Shipping and handling charges are non-refundable. For returns, you must carefully package the product, as you are responsible for the cost of return shipping. AGAGA reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Is there a minimum or maximum quanity I need to purchase?
There is no minimum or maximum quantity that you are required to purchase. You can purchase anywhere from 1 to 1000 and beyond.

Are there discounts if I purchase a larger quantity?
Yes. On selected products there are discounts for purchasing larger quantites. On selected product pages, you will see tiers for bulk discounted pricing. If you decide to order the recommended level or above of the selected product, you will automatically receive the discounted pricing that is quoted on the screen.

Are your products always available, or do you backorder?
Most of our products are available and ready to ship within a few days of your purchase. Supply and demand problems occassionally occur in our business and we will backorder products that aren't as popular, products that aren't constantly moving, or in some circumstances where a considerably large order is placed and we may not be able to fulfil your order as efficiently as we would like to. AGAGA reserves the right to delay delivery up to 30 days, however, we can usually get products within 1-2 weeks and out to you ASAP! If there is a particular product that you needed yesterday, it is often best to call or email us before placing your order online to make sure we can get it to you within a reasonable time frame.

What if I change my mind and want to cancel my order?
Once we have confirmed your order, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transcations, accepting the risks involved only to have them cancelled on us. However, we realise rare situations happen where orders need to be cancelled. If you have no other option but to cancel your order, you must notify us via phone ASAP! All cancellations are subject to market loss plus a $70 cancellation fee. At that time, if any market loss has impacted AGAGA, it will be calculated and added to the $70 cancellation fee. No future orders may be permitted until any market loss is paid up in full. Any market gain on cancellations shall remain the property of AGAGA.

Can I buy Gold and Silver through my Self Managed Super Fund (SMSF)?
Absolutely! You can buy and hold hard assets like Gold and Silver through your Self Managed Super Fund. AGAGA can recommend professional accountants and financial advisors who have vast knowledge and experience when it comes to building and developing ones self managed super fund portfolio.

Selling To Us

What happens if I don't send in my Precious Metals after a price has been confirmed?
If you change your mind or decide not to send in your Precious Metals, your transaction may be cancelled if you do not notify us by the end of the following business day with a tracking number or an alternative for delivering your Precious Metals to us. Additionally, you will be liable to cover any market loss we incurred by accepting the order to buy from you. Furthermore, you will not be permitted to buy or sell to us in the future.

How soon after will I receive my payment?
As soon as we receive your package and are satisfied with the condition of your Precious Metals, we will typically send out your payment within 3-5 business days as either cash, bank wire or Paypal. You can select your preferred payment option.

I would like to personally deliver my Precious Metals to you. Is that a possibility?
Absolutely! You can deliver your Precious Metals to us at a pre-arranged location.

What products do you buy?
We'll buy any of the products that are listed on our site. Although, we will only accept products from clients that have previously bought from us.

Do you accept trade-ins?
No, unfortunately we only accept buy backs from clients who have previously bought Precious Metals from us.

Are there any fees for selling to AGAGA?
No, when you sell back to us there are no hidden fees. The price we quote is the price we will pay.

Payments and Pricing

What payment options do you accept?
AGAGA accepts a wide variety of payment options:
Credit/Debit Cards / Bank Deposit / Cheque / Cash

Do you accept credit cards?
Yes, Visa and Mastercards will be accepted in our payment gateway very soon.

Do you accept Paypal?
Paypal is not currently accepted, and we are sorry for any inconvenience this may cause.

What is Spot vs Premium?
Spot is the current market price of the metal, which is always changing (just like a normal stock changing minute-by-minute throughout the day).
Premium is the additional cost of a Precious Metals item above the spot price. This includes cost for fabrication, distribution and a minimal dealer fee.

How long is the price that I buy at locked in for?
As soon as you have placed an order and confirmed a price, it is locked in for the next 72 hours. If payment has not been received or a notification that payment is on the way, your order will be automatically cancelled and a new price will need to be determined. This deadline aims to help minimise the risk of market loss that could potentially impact the business.

Can the price of Gold and Silver go up or down after I've already placed an order?
The price of Gold and Silver continually fluctuates, based on spot. There are many global economic factors that impact the spot price of Gold and Silver to move up or down. The good news however, is that once you have already placed your order and it has been confirmed, the price you locked it in at is the price you get it at, regardless of the way the price moves anytime thereafter.

Pricing Feed Errors?
The prices on our website are updated every 10 minutes based on spot and a premium. On the extremely rare chance, where the pricing feed or typographical information is inaccurate, AGAGA shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item, and accordingly, will not be required to honour the purchase at the quoted price. If there is an issue or an item is incorrectly priced, As Good As Gold Australia will notify you as soon as possible and accordingly rectify the feed to the correct price. Prices and availability are subject to change without notice.

Shipping, Handling and Insurance

How soon after payment will I receive my goods?
Generally, orders are shipped out within 3-5 business days after receipt of payment. Based on that, you should typically receive your goods within 7 business days. On occassions, we do back order products and may not always have stock on hand, so it's always a good idea to check with us first if you are at all concerned about a delivery time frame. In saying that, we can usually get products within 1-3 weeks and out to you ASAP!

Do you ship interstate or internationally?
Yes, we ship anywhere within Australia and New Zealand. Unfortunately we do not ship internationally at this stage, but will consider it in the future.

Are my Precious Metals insured while in transit?
Yes. Precious Metals are seen as high risk freight, and therefore they are completely insured against theft, damage or loss while in transit, as well as GPS tracking from the moment your Precious Metals leave our hands and safely arrive at your doorstop.

How do I track my shipment?
We believe that it is imperative for you to receive your Precious Metals as soon as possible, without anything going astray while in transit. For this reason, we do everything that we possibly can to ensure you know where your package is at any one time. If you are located interstate, you will be automatically sent a tracking code that you can track your package with right up until the moment your get a knock at the door. If you are located within South Australia, you will be notified as soon as your shipment is ready to leave and you will typically receive it that very same afternoon.

Am I allowed to pickup locally?
Yes. If you live locally in South Australia, you can arrange to pickup your Precious Metals from us, but we don't have an office or warehouse you can pickup from. However, we would be more than happy to meet you in person and deliver your Precious Metals directly to you at a pre-arranged location.

Are there any shipping and handling charges?
Yes. A base rate is automatically charged on all orders, unless of course you are picking up locally. Shipping and handling charges will cover the costs for freight anywhere within Australia and New Zealand, insurance and protective packaging to ensure your Precious Metals are received in pristine condition. Shipping charges will be based on the weight, quantity and size of the package that is being sent to you. Shipping and handling charges are non-refundable.

Do you offer free shipping?
Yes, AGAGA offer free shipping on the condition that your order totals 20oz or more of any precious metal products.

Will I need to sign for my Precious Metals upon delivery?
Yes, we do enforce that an authorized signature is required by the receiver and the courier driver upon delivery.

Which freight companies do you generally ship with?
AGAGA ships through two independent freight companies, one locally and one interstate.

APD delivers freight locally within the metropolitan and outer metropolitan areas on the same day.
Toll Priority delivers freight interstate on the next business day or up to a maximum of 3 days, with superb tracking thats second to none.

Miscellaneous

Are there any risks associated with investing in Precious Metals?
All investments involve risk - coins and bullion are no exception. The value of a bullion coin (American Eagles or Canadian Maple Leafs) is affected by many economic factors, including the current market price of bullion, the perceived scarcity of the coins and other factors. Some of these factors include the quality and current demand and general market sentiment. Therefore, because both bullion and coins can go down as well as up in value, investing in them may not be suitable for everyone. Since all investments, including bullion and coins, can decline in value, you should understand them well, and have adequate cash reserves and disposable income before considering a bullion or coin investment.

Is AGAGA obligated to report to a third party?
Yes. Due to the nature of the business, AGAGA are required under the Anti-Money Laundering and Counter Terrorism Financing Act to report to AUSTRAC on an ongoing basis. The Australian Transaction Reports and Analysis Centre (AUSTRAC) plays an important role in protecting businesses, and the wider Australian community, from the harmful effects of money laundering, terrorism financing and other serious crime.

Are my purchases automatically reported to AUSTRAC?
No. Purchases are only reported to AUSTRAC in the circumstances where AGAGA forms a suspicion on a matter that may be in relation to money laundering, terrorism financing, fake identity or any other offence, or in the circumstance where AGAGA commences a designated service or transaction that involves the transfer of physical currency of AUD10,000 or more.

Are you required to do identity checks or collect Know Your Customer (KYC) information?
Yes. AGAGA is required to complete ID checks on all customers and gather as much KYC information as possible to minimise the money laundering and terrorism financing risks that could potentially impact the business and the industry.

Can AGAGA store my Gold, Silver, Platinum or Palladium for me?
Yes. When you buy precious metals products from AGAGA, you can choose to have them stored in a high-security, private storage facility, surrounded by CCTV surveillance cameras, 24/7 monitoring and underground secure storage, all for a slight annual fee.

What does .999 actually mean?
.999 relates to the content and purity of the Precious Metals you are acquiring. Any Precious Metals products listed at .999 or above are considered as bullion. For Example, if your silver coin contains .999, it means there is 99.9% pure silver in that coin.

How many grams are in a Troy Ounce?
There are 31.1034768 grams in a Troy Ounce.

How many Troy Ounces in a kilogram?
There are 32.1507466 Troy Ounces in a kilogram.

Is there any GST on Gold, Silver, Platinum or Palladium?
There is no GST charged on bullion grade .999 Gold, Silver or Platinum. GST is only charged on Palladium, jewellery and sovereigns.

Site Disclaimer

Disclaimer
Past performance is no indication of future returns. We believe that the information contained throughout our website is accurate and reliable, but no warranty or liability is given and no responsibility to any person by reason of negligence is accepted by As Good As Gold Australia or any member or employee of As Good As Gold Australia or consultant of As Good As Gold Australia. All information is provided without regard to any particular person's individual circumstances investment objectives, financial situation or needs. Potential investors should seek independent professional advice and when purchasing bullion in a super fund it is recommended you consult a financial advisor and/or your accountant.